33 Auto Recyclers ToolBox® (844) 823-6354 WE WANT TO BUY YOUR VEHICLES! We buy ANY TYPE OF VEHICLE at ANY STAGE of its life, brand new to end-of-life! Call Now! Call Now! Call Now! 800-238-3934 Harmony@mikefrench.com Call or email Harmony today! TOOLBOX COMING UP NEXT Oct/Nov 2018 Call NOW to Be in this Edition FOCUS: ARA’s 75th Annual Convention & Expo ToolBox ARA Edition Featuring articles by ARA Conference Speakers then the next month reporting “No sales”, it's an alert! Don’t hesitate! Get in your truck and go see them. Find out what happened. Ask yourself, “What did we do to lose their business?” Make it right! It’s crucial to remember that peo- ple buy from people they like. They buy from you first, your company second, and your product and service third. So, you’ve got to check on them if sales diminish. Oh, don’t forget to read Mike French’s newest book. It’s packed full of things to do right and it’s available now. Thanks for reading this month's article. See you next time. D.J. serves as a consultant and trainer to over 1,000 privately owned businesses throughout the country, training personnel at all lev- els of the company, from the opera- tor/dispatcher to the customer service andsalesstaff. D.J.Harrington PleasevisitD.J.’swebsiteformore information:www.djsays.com. D.J. is the President and Chief Executive Officer of Phone Logic, Inc. an international train- ing company based in Atlanta, Georgia.